Source: Temkin Group
Notes: USAA’s banking business earns the top spot for the second consecutive year in the Temkin Group’s Web Experience Ratings, which measures consumers’ net satisfaction ratings with the websites of 262 companies they recently visited. USAA was closely followed by Amazon.com, which has been consistently highly-rated for its customer experience. Meanwhile, internet service provider Frontier had the lowest rating of all the companies measured; internet service providers and TV service providers together accounted for 8 of the 11 lowest ratings. (more…)